Technical Support Specialist - Figma Weave (london, United Kingdom)

Figma Inc

London, United Kingdom
On-site
Troubleshoot complex bugs
Diagnose sophisticated bugs
Advocate for quality improvements
As one of our founding Technical Quality Specialists on the Product Support team for Figma Weave, you'll have the exciting opportunity to help define, build, and elevate this new support function

Job Summary

  • As one of our founding Technical Quality Specialists on the Product Support team for Figma Weave, you'll have the exciting opportunity to help define, build, and elevate this new support function.
  • You will be delivering the kind of experiences that build trust throughout the Figma community, from customers to key internal partners, such as Product and Engineering.
  • We are looking for a Technical Quality Specialist who is an advocate for quality improvements that enable great end-to-end experiences for the people and businesses using Figma Weave.

Matching Summary

As one of our founding Technical Quality Specialists on the Product Support team for Figma Weave, you'll have the exciting opportunity to help define, build, and elevate this new support function.

Skills & Requirements

Must-have

  • troubleshoot complex bugs
  • diagnose sophisticated bugs
  • advocate for quality improvements
  • collaborate in fast-paced environment
  • translate technical concepts
  • customer communication

Nice-to-have

  • passion for quality
  • voice of the customer
  • AI-native craft and creativity

Key Requirements

  • 2+ years QA or Support experience
  • Troubleshooting and debugging experience
  • Consultative communication skills
  • Resilience and adaptability

Work Rights

Not specified

Tailored Resume

Cover Letter