Bilingual Customer Service Representative

Miele S.r.l

Base: $50,000 to $60,000 annually; bonus/equity: n...
Bilingual in english cantonese and mandarin
Minimum 2 years customer service experience
Proficient with microsoft word excel outlook
Handle a high volume of inbound and outbound customer calls in a timely, professional, and friendly manner

Job Summary

  • Handle a high volume of inbound and outbound customer calls in a timely, professional, and friendly manner.
  • Identify customer issues, research solutions, and provide clear, accurate, and effective resolutions or alternatives.
  • Recognize and act on opportunities to upsell Miele products and services where appropriate.

Matching Summary

Handle a high volume of inbound and outbound customer calls in a timely, professional, and friendly manner.

Salary

Base: $50,000 to $60,000 annually; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Bilingual in English Cantonese and Mandarin
  • Minimum 2 years customer service experience
  • Proficient with Microsoft Word Excel Outlook

Nice-to-have

  • Call centre experience is an asset
  • Collaborative team player in fast-paced environment
  • Ability to upsell products and services

Key Requirements

  • Minimum 2 years of customer service experience
  • Bilingual verbal proficiency in English Cantonese and Mandarin
  • Strong professional attitude with excellent attendance record

Work Rights

Not specified

Tailored Resume

Cover Letter