It Service Delivery Associate

Ferrovial

Fully remote
2-5 years it service management experience
Multi-vendor delivery management
Sla oversight and incident resolution
The role serves as the single point of contact for IT needs across company sites in the Americas region

Job Summary

  • The role serves as the single point of contact for IT needs across company sites in the Americas region.
  • Candidates will coordinate new site openings, network infrastructure setup, and manage relationships with multiple external vendors.
  • Ferrovial offers a global presence with opportunities for cross-business unit mobility and comprehensive employee wellbeing benefits.

Matching Summary

The role serves as the single point of contact for IT needs across company sites in the Americas region.

Skills & Requirements

Must-have

  • 2-5 years IT service management experience
  • Multi-vendor delivery management
  • SLA oversight and incident resolution
  • Bilingual English and Spanish proficiency
  • Americas region IT coordination

Nice-to-have

  • Global organization experience
  • C-level stakeholder communication
  • Remote team coordination skills
  • Microsoft Copilot productivity tools
  • Inclusive collaborative culture

Key Requirements

  • University degree in Business or Service Management
  • 2-5 years experience in IT operations or project management
  • Demonstrated ability to manage outsourced services
  • Fluency in both English and Spanish languages

Work Rights

Not specified

Tailored Resume

Cover Letter