$100,000.00-$145,000.00; not specified; not specif...
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Technical support operations
Servicenow itsm platform
Escalation point for complex issues
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Chartwell Investment Partners is seeking an End User Support Manager to oversee technical support operations while ensuring high service quality and operational efficiency. The role requires strong leadership skills and experience in IT service management, along with effective collaboration with cross-functional teams.
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Job Summary
The Technology Service Center (TSC) Manager is responsible for overseeing a team of technical support professionals who provide first-level support across the enterprise.
This role combines operational oversight, service quality management, and strategic engagement to deliver exceptional support experiences and drive continuous improvement.
The Manager partners with cross-functional teams and communicates effectively with senior leaders to align TSC performance with broader organizational goals.
Matching Summary
Match Score: 75
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Chartwell Investment Partners is seeking an End User Support Manager to oversee technical support operations while ensuring high service quality and operational efficiency. The role requires strong leadership skills and experience in IT service management, along with effective collaboration with cross-functional teams.
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Salary
$100,000.00-$145,000.00; Not specified; Not specified
Skills & Requirements
Must-have
technical support operations
ServiceNow ITSM platform
escalation point for complex issues
cross-functional collaboration
senior leadership communication
Nice-to-have
service quality management
continuous improvement
client-first mindset
data-driven decision-making
strategic planning efforts
Key Requirements
Minimum of 5 years of experience in technical support
At least 2 years of people leadership experience
Experience with ITSM tools such as ServiceNow required