Adherence to organizational policies and procedures
Service delivery against agreed slas and metrics
The role is responsible for the day-to-day supervision of a team of customer service representatives handling inquiries via telephone, email, and web
Job Summary
The role is responsible for the day-to-day supervision of a team of customer service representatives handling inquiries via telephone, email, and web.
Candidates must possess a growth mindset with a proven track record of driving change and delivering high-quality customer service in the insurance or financial services industry.
AIG offers a comprehensive Total Rewards Program focused on health, wellbeing, financial security, and professional development for its employees.
Matching Summary
The role is responsible for the day-to-day supervision of a team of customer service representatives handling inquiries via telephone, email, and web.
Skills & Requirements
Must-have
Day-to-day supervision of customer service team
Adherence to organizational policies and procedures
Service delivery against agreed SLAs and metrics
Nice-to-have
Growth and transformation mindset
Stakeholder management across business functions
Strong analytical and problem-solving abilities
Key Requirements
Bachelor degree required
Over 3 years experience in insurance/financial services or call center
Qualified license of IIQE 1 and 2 is a plus
Proficient in spoken and written English and Chinese including Putonghua