Customer Care Executive (contact Center)

AIG

Kuala Lumpur, Malaysia
Customer complaint resolution
First contact resolution
Customer interaction documentation
Provide exceptional service to customers via servicing channels including inbound phone calls, emails, faxes, and social media channels

Job Summary

  • Provide exceptional service to customers via servicing channels including inbound phone calls, emails, faxes, and social media channels.
  • Ensure retention of customers by discouraging cancellation and proposing solutions that suit customer needs.
  • AIG is committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals.

Matching Summary

Provide exceptional service to customers via servicing channels including inbound phone calls, emails, faxes, and social media channels.

Skills & Requirements

Must-have

  • customer complaint resolution
  • first contact resolution
  • customer interaction documentation
  • process improvement participation
  • customer retention strategies
  • upsell or cross sell products

Nice-to-have

  • excellent listening skills
  • ability to multitask
  • handle stressful situations
  • adapt in fast-paced environment
  • critical thinking
  • creative problem solver
  • team player with positive attitude

Key Requirements

  • Minimum high school or diploma holder
  • 2 years + contact centre experience
  • English and Bahasa Malaysia proficiency
  • Proficient in relevant computer applications
  • Knowledge of customer service practices

Work Rights

Not specified

Tailored Resume

Cover Letter