Renewal Manager

Smartcatplatforminc

Remote
**
Own renewal and escalation process
Manage sub-$10k customer segment
Protect recurring revenue
** Smartcat is seeking a Renewal Manager to oversee the renewal process for customers with less than $10,000 in annual recurring revenue, focusing on revenue retention and customer experience. The role is fully remote and emphasizes ownership, accountability, and collaboration across various internal teams. **

Job Summary

  • Own the renewal and escalation process for a defined segment of customers (under $10,000 in ARR), playing a critical role in protecting recurring revenue and delivering a seamless customer experience.
  • The mission of the Renewal Manager is to maximize renewal rate and protect recurring revenue within the sub-$10K customer segment by owning the end-to-end renewal process and managing escalations efficiently and professionally.
  • At Smartcat, you will join a high-impact Renewal Manager function embedded within our Revenue organization. We operate as a fully remote team that values ownership, accountability, and continuous improvement.

Matching Summary

Match Score: 75

** Smartcat is seeking a Renewal Manager to oversee the renewal process for customers with less than $10,000 in annual recurring revenue, focusing on revenue retention and customer experience. The role is fully remote and emphasizes ownership, accountability, and collaboration across various internal teams. **

Skills & Requirements

Must-have

  • Own renewal and escalation process
  • Manage sub-$10K customer segment
  • Protect recurring revenue
  • Seamless customer experience
  • CRM and billing systems accuracy

Nice-to-have

  • Detail-oriented and process-driven
  • Motivated by measurable impact
  • Shape the future of work
  • AI-native organization

Key Requirements

  • Demonstrated track record of owning measurable outcomes
  • Experience in Customer Success, Revenue Operations, Sales Operations, Renewals, or customer-facing operational role in SaaS
  • Strong organizational skills with exceptional attention to detail
  • Clear, professional written and verbal communication skills
  • Experience working with CRM systems, contract/order form processes, and billing workflows
  • Ability to identify revenue expansion signals
  • Process-oriented and proactive
  • Comfortable working in a fully remote, fast-paced, high-growth environment

Work Rights

Not specified

Tailored Resume

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