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Maxpawn is seeking a Lead Pawnbroker for their Metronorte location in Guatemala City. The role involves leadership, coaching, and operational direction to maximize revenue and ensure exceptional customer service, while managing daily store operations and team development.
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Job Summary
The Lead Pawnbroker provides operational leadership and coaching to maximize revenue and control expenses while achieving business objectives.
This role is responsible for overseeing daily store operations, including sales transactions, loan processing, and strict adherence to company policies and local laws.
As a keyholder, the incumbent must ensure superior customer service standards, manage inventory, and support staff recruitment, training, and retention efforts.
Matching Summary
Match Score: 75
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Maxpawn is seeking a Lead Pawnbroker for their Metronorte location in Guatemala City. The role involves leadership, coaching, and operational direction to maximize revenue and ensure exceptional customer service, while managing daily store operations and team development.
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Skills & Requirements
Must-have
1+ year supervision experience
Customer service excellence
Sales and loan process execution
Inventory control management
Compliance with regulations
Nice-to-have
Prior pawn industry experience
Positive team culture building
Strong analytical skills
Change management facilitation
Key Requirements
Minimum 1 year supervision or customer service experience