Verbal Complaints Specialist Ii

Meybohm Mortgage LLC

Not specified; benefits: medical, dental, vision, ...
Superior verbal communication skills
Experience with lending terminology
Ability to research loan documents
The Verbal Complaint Specialist II is responsible for investigating and resolving consumer complaints quickly to prevent escalation to written or regulatory issues

Job Summary

  • The Verbal Complaint Specialist II is responsible for investigating and resolving consumer complaints quickly to prevent escalation to written or regulatory issues.
  • Employees are empowered to make an impact through superior service, simple processes, and clear communication in a team built on heart and hustle.
  • The company offers a comprehensive benefits package including medical, dental, vision, 401(k) matching, paid parental leave, and tuition reimbursement.

Matching Summary

The Verbal Complaint Specialist II is responsible for investigating and resolving consumer complaints quickly to prevent escalation to written or regulatory issues.

Salary

Not specified; Benefits: Medical, dental, vision, 401(k) match, paid leave, tuition reimbursement

Skills & Requirements

Must-have

  • Superior verbal communication skills
  • Experience with lending terminology
  • Ability to research loan documents
  • Outbound call handling within 24 hours
  • Database maintenance for complaint tracking

Nice-to-have

  • Knowledge of mortgage and consumer finance
  • Familiarity with ILS systems
  • Intermediate MS Access proficiency
  • Training new hires experience
  • Assisting executive complaints

Key Requirements

  • High School Diploma or equivalent required
  • 2-4 years of relevant experience
  • Must possess a smartphone meeting security standards

Work Rights

Not specified

Tailored Resume

Cover Letter