Helpdesk Specialist (msoffice 365, Vpn, Active Directory)
Gartner UK
Gurgaon, India
Hybrid
Active directory support
Windows and macos troubleshooting
Vpn technologies knowledge
Gartner IT values nonstop innovation and an outcome-driven approach to success, fostering a culture where great ideas can come from anyone on the team
Job Summary
Gartner IT values nonstop innovation and an outcome-driven approach to success, fostering a culture where great ideas can come from anyone on the team.
The Helpdesk Specialist acts as the first point of contact for IT support requests, providing world-class customer support experience and collaborating closely with Tier 2 and Tier 3 teams.
Gartner offers world-class benefits, highly competitive compensation, and a hybrid work environment that supports professional growth and personal flourishing.
Matching Summary
Gartner IT values nonstop innovation and an outcome-driven approach to success, fostering a culture where great ideas can come from anyone on the team.
Skills & Requirements
Must-have
Active Directory support
Windows and macOS troubleshooting
VPN technologies knowledge
Microsoft Intune administration
ServiceNow ticketing tool
24x7 rotational shift work
Customer support and IT operations
Nice-to-have
HDI certification
Microsoft Certified Professional
SQL and Oracle data analytics
Power BI knowledge
Strong communication skills
Problem-solving mindset
Team collaboration and ownership
Key Requirements
1-4 years customer support experience
ITIL Framework knowledge preferred
Bachelor’s degree in Computer Science or related field