Contact Centre Representative (credit Counsellor, Client Account Management)

CIBC Capital Markets

Toronto, Canada
Fully remote
Client engagement and problem solving
Call ownership and empathy
Multitasking efficiency in fast-paced environment
You’ll connect with clients to discuss repayment options and resolve outstanding debts by assessing client profiles and understanding payment issues

Job Summary

  • You’ll connect with clients to discuss repayment options and resolve outstanding debts by assessing client profiles and understanding payment issues.
  • You will ensure clients are aware of contractual terms and offer solutions to prevent further delinquencies.
  • CIBC offers a competitive salary, incentive pay, banking benefits, a defined benefit pension plan, and opportunities for career growth.

Matching Summary

You’ll connect with clients to discuss repayment options and resolve outstanding debts by assessing client profiles and understanding payment issues.

Skills & Requirements

Must-have

  • Client engagement and problem solving
  • Call ownership and empathy
  • Multitasking efficiency in fast-paced environment
  • Ability to work independently remotely
  • Wired internet connection with minimum speeds

Nice-to-have

  • Knowledge of cash management, credit, investment, wealth protection
  • Passion for learning and growth
  • Driven to succeed in metrics-driven environment
  • Passionate about people and building trust

Key Requirements

  • Minimum 60-day on-site training period
  • Ability to attend primary CIBC location within two hours upon request
  • Legally eligible to work in Canada
  • Must have a valid work or study permit (if applicable)

Work Rights

Not specified

Tailored Resume

Cover Letter