Director– Customer Success (saas )

Zenoti

Seattle, United States
On-site
Manage portfolio of high arr customers
Deliver proactive workshops and business reviews
Cultivate relationships with executives and franchise owners
Build and maintain strong relationships with customers, including CxOs and key stakeholders, by understanding their business needs and challenges

Job Summary

  • Build and maintain strong relationships with customers, including CxOs and key stakeholders, by understanding their business needs and challenges.
  • Become a subject matter expert in Zenoti’s platform by proactively exploring features and functionalities.
  • Confidently lead customer conversations, influence stakeholders, and drive positive change within organizations.

Matching Summary

Build and maintain strong relationships with customers, including CxOs and key stakeholders, by understanding their business needs and challenges.

Skills & Requirements

Must-have

  • Manage portfolio of high ARR customers
  • Deliver proactive workshops and business reviews
  • Cultivate relationships with executives and franchise owners
  • Analyze customer data and identify expansion opportunities
  • Collaborate with sales, technical account managers, and operations

Nice-to-have

  • Thought leadership to help customers grow
  • Engage customers to investigate issues and deliver insights
  • Balance customer advocacy with commercial acumen

Key Requirements

  • Minimum 5 years of experience in Customer Success or Account Management
  • Proven track record of managing enterprise-level accounts
  • Experience in SaaS industry
  • Strong analytical and problem-solving skills
  • Excellent communication and presentation skills

Work Rights

Not specified

Tailored Resume

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