Etic, Service Desk - Associate

PwC

Not specified (assumed hybrid/onsite based on typical industry practices for similar roles)
Experience in it service desk
Good understanding of itsm processes
Strong communication and problem-solving skills
PwC is seeking an Associate for their Service Desk within the Advisory line of service, focusing on IT support and operational management. The role involves providing first-line IT support, managing service requests, and ensuring efficient service delivery for enterprise applications

Job Summary

  • This role provides day-to-day IT operational support across enterprise systems.
  • You will manage incidents and service requests, performing initial troubleshooting.
  • The focus is on responsiveness, clear communication, and continuous service improvement.

Matching Summary

Match Score: 85

PwC is seeking an Associate for their Service Desk within the Advisory line of service, focusing on IT support and operational management. The role involves providing first-line IT support, managing service requests, and ensuring efficient service delivery for enterprise applications.

Skills & Requirements

Must-have

  • Experience in IT service desk
  • Good understanding of ITSM processes
  • Strong communication and problem-solving skills

Nice-to-have

  • Customer-focused mindset
  • Experience with ServiceNow
  • Attention to detail

Key Requirements

  • Experience in IT support role
  • Good understanding of ITSM processes
  • Strong communication skills

Work Rights

Not specified

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