Customer Data Services Engagement Lead

Merkle

Maryland, US
Base: $94,000-$125,500; bonus/equity: not specifie...
Fully remote
Client-facing technology services delivery
Customer data service engagement understanding
Communication and problem-solving skills
The Engagement Lead is a key client-facing role responsible for supporting the delivery of technology services across an assigned account(s)

Job Summary

  • The Engagement Lead is a key client-facing role responsible for supporting the delivery of technology services across an assigned account(s).
  • This role ensures day-to-day execution meets the highest standards of quality while developing a deep understanding of client business goals and how Merkle's Customer Data Service engagement drives measurable value.
  • Benefits available with this position include Medical, vision, and dental insurance, Life insurance, Short-term and long-term disability insurance, 401k, Flexible paid time off, At least 15 paid holidays per year, Paid sick and safe leave, and Paid parental leave.

Matching Summary

The Engagement Lead is a key client-facing role responsible for supporting the delivery of technology services across an assigned account(s).

Salary

Base: $94,000-$125,500; Bonus/Equity: Not specified; Benefits: Medical, vision, dental, life, disability, 401k, PTO, holidays, sick leave, parental leave

Skills & Requirements

Must-have

  • client-facing technology services delivery
  • customer data service engagement understanding
  • communication and problem-solving skills
  • scope management and contractual detail
  • data warehousing and identity resolution concepts
  • AI-powered tools for productivity

Nice-to-have

  • curiosity about client businesses
  • driving efficiency through people, process, technology
  • broad marketing agency services knowledge
  • financial services industry knowledge

Key Requirements

  • 5+ years client delivery experience
  • 2+ years client-facing relationship ownership
  • Experience supporting technology delivery teams
  • Experience with Customer Data Services adjacent technologies
  • Financial services or regulated data environments experience is a plus

Work Rights

Not specified

Tailored Resume

Cover Letter