Technology Support Specialist

McDermott Will & Emery, LLP

Base: $87,000 - $110,000; bonus: discretionary per...
Fully remote
Desk-side technical support
Troubleshooting hardware and software
It help desk ticketing system management
The Technology Support Specialist provides desk-side technology customer support and assists with strategic projects impacting the local office

Job Summary

  • The Technology Support Specialist provides desk-side technology customer support and assists with strategic projects impacting the local office.
  • McDermott Will & Emery offers a culture that prioritizes warmth, authenticity, and work-life balance with generous compensation packages.
  • Successful candidates will participate in pre-pilots, maintain knowledge base articles, and adhere to firm technology policies.

Matching Summary

The Technology Support Specialist provides desk-side technology customer support and assists with strategic projects impacting the local office.

Salary

Base: $87,000 - $110,000; Bonus: Discretionary performance-based bonus available; Benefits: Comprehensive benefits package including physical, emotional, mental, and financial health support

Skills & Requirements

Must-have

  • Desk-side technical support
  • Troubleshooting hardware and software
  • IT Help Desk ticketing system management
  • New hire setup coordination
  • Audio and video conference support

Nice-to-have

  • Experience with macOS
  • Knowledge base article creation
  • Flexible work hours availability
  • Fast-paced environment adaptability
  • Confidential information handling

Key Requirements

  • Associate degree in Computer Science or equivalent
  • Under two years of related work experience
  • Functional written and verbal communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter