Amplifon is seeking a Customer Relations Manager for their Bologna branch, focusing on enhancing customer satisfaction and supporting the sales team. The role involves both front office and back office responsibilities, requiring relevant experience in customer service and strong communication skills
Job Summary
The role involves supporting clients in rediscovering the emotions of sound while ensuring high satisfaction levels.
Responsibilities include managing appointment agendas, conducting recall calls, and maintaining accurate client databases.
The position offers opportunities for high-level training within a dynamic and inclusive professional environment.
Matching Summary
Match Score: 85
Amplifon is seeking a Customer Relations Manager for their Bologna branch, focusing on enhancing customer satisfaction and supporting the sales team. The role involves both front office and back office responsibilities, requiring relevant experience in customer service and strong communication skills.
Skills & Requirements
Must-have
Previous customer assistance experience
CRM system usage proficiency
Front office client management skills
Nice-to-have
Proactive mindset and initiative
Strong empathy and listening skills
Team collaboration spirit
Key Requirements
Experience in customer service or sales roles
Proficiency with standard office software packages