Cross Technology Managed Services Engineer (l2)

NTT DATA

On-site
Ccna certification required
Managed services experience
Servicenow ticketing tool proficiency
NTT DATA is seeking a Managed Services Cross Technology Engineer (L2) to provide proactive support for IT infrastructure and systems. The role involves monitoring, troubleshooting, and resolving technical incidents across multiple technology domains, ensuring adherence to service level agreements

Job Summary

  • The role is responsible for providing second-line support to ensure client IT infrastructure remains operational through proactive monitoring and incident resolution.
  • Engineers must resolve medium-complexity technical issues across multiple technology domains including Cloud, Security, Networking, and Applications within agreed SLAs.
  • NTT DATA offers a diverse workplace where employees can grow and thrive while contributing to global innovations serving Fortune Global 100 clients.

Matching Summary

Match Score: 85

NTT DATA is seeking a Managed Services Cross Technology Engineer (L2) to provide proactive support for IT infrastructure and systems. The role involves monitoring, troubleshooting, and resolving technical incidents across multiple technology domains, ensuring adherence to service level agreements.

Skills & Requirements

Must-have

  • CCNA certification required
  • Managed services experience
  • ServiceNow ticketing tool proficiency
  • ITIL process knowledge
  • Cross-technology domain expertise

Nice-to-have

  • CCNP or Security certifications
  • Cloud platform certifications (Azure/AWS/GCP)
  • Automation and effort optimization skills
  • Disaster Recovery implementation experience
  • Vendor and third-party collaboration

Key Requirements

  • Bachelor's degree in IT/Computing or equivalent experience
  • CCNA certification mandatory
  • Moderate years of managed services experience
  • Working knowledge of ITIL processes
  • Experience with ServiceNow ticketing tools

Work Rights

Not specified

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