Senior Manager, Customer Operations

The Integer Group

Base salary + cash-based incentive program; compre...
**
10+ years medical device experience
Bachelor's degree in business
Lead customer operations team
** The Integer Group is seeking a Senior Manager for Customer Operations to provide leadership to the Customer Operations team, ensuring exceptional service and operational excellence while advocating for customer needs. This role requires over ten years of experience in the medical device field and aims to drive long-term relationships with clients through effective collaboration and strategic planning. **

Job Summary

  • The Senior Manager provides leadership to the Customer Operations function, setting strategic direction to deliver exceptional service and drive operational excellence.
  • This role acts as the site-based customer champion, advocating for customers while collaborating with Sales, Engineering, and Quality teams to meet complex needs.
  • The company offers a comprehensive benefits package including immediate eligibility for medical, dental, vision, life insurance, and a 401(k) plan with matching contributions.

Matching Summary

Match Score: 75

** The Integer Group is seeking a Senior Manager for Customer Operations to provide leadership to the Customer Operations team, ensuring exceptional service and operational excellence while advocating for customer needs. This role requires over ten years of experience in the medical device field and aims to drive long-term relationships with clients through effective collaboration and strategic planning. **

Salary

Base salary and cash-based incentive program; Comprehensive benefits package including medical, dental, vision; 401(k) with company matching

Skills & Requirements

Must-have

  • 10+ years medical device experience
  • Bachelor's degree in business
  • Lead Customer Operations team
  • Manage quote cycle time metrics
  • Drive S&OP forecasting process

Nice-to-have

  • Oracle or SAP software knowledge
  • Experience reading design drawings
  • Strong cross-functional collaboration skills
  • ISO certification audit experience
  • Resilient and adaptable work style

Key Requirements

  • Minimum 10 years in medical device field
  • Bachelor's degree preferred
  • US citizenship or work authorization required

Work Rights

Not specified

Tailored Resume

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