Consultant, Telecommunications

CIBC

Toronto, Canada
Base: not specified; bonus/equity: incentive pyy a...
Hybrid
Microsoft teams voice implementation
Enterprise voice platform support
Level 2 voice network troubleshooting
You'll provide operational support for enterprise voice platforms and troubleshoot Level 2 voice network issues to maintain service reliability

Job Summary

  • You'll provide operational support for enterprise voice platforms and troubleshoot Level 2 voice network issues to maintain service reliability.
  • CIBC offers a hybrid work environment with 1-2 days on-site and the rest remote, along with competitive salary, benefits, and personalized recognition programs.
  • The role involves acting as a subject matter expert in voice telephony, supporting vendor governance, and contributing to strategy and continuous improvement.

Matching Summary

You'll provide operational support for enterprise voice platforms and troubleshoot Level 2 voice network issues to maintain service reliability.

Salary

Base: Not specified; Bonus/Equity: Incentive pay available; Benefits: Competitive salary, banking benefits, pension plan, employee share purchase plan, vacation, wellbeing support

Skills & Requirements

Must-have

  • Microsoft Teams Voice implementation
  • Enterprise voice platform support
  • Level 2 voice network troubleshooting
  • Cisco Unified Communications Manager
  • Oracle Session Border Controllers
  • Telecommunications device maintenance
  • Hybrid work arrangement

Nice-to-have

  • Strong collaboration and communication skills
  • Passionate about people and relationships
  • Critical thinking and decision making
  • Digitally savvy and adaptable
  • Values trust, teamwork, and accountability

Key Requirements

  • 2-3 years Microsoft Teams Voice experience
  • Experience with CISCO Unified Communications Manager
  • Knowledge of SIP, Cisco Cube, and Oracle SBCs
  • Tech support or help desk experience
  • Legal eligibility to work in Canada

Work Rights

Legal eligibility to work in Canada required

Tailored Resume

Cover Letter