Product Forward Deployed Engineer, Itsm & Ccaas (senior/lead/principal)

Salesforce

Base: $117,200 - $313,700 annually (select cities ...
Ai/llm-based solutions
Enterprise data architecture
Saas platform architecture
The Product Forward Deployed Engineering (FDE) team is Salesforce's zero-to-one engine for new agentic product innovation, embedding directly with strategic customers to validate emerging AI capabilities

Job Summary

  • The Product Forward Deployed Engineering (FDE) team is Salesforce's zero-to-one engine for new agentic product innovation, embedding directly with strategic customers to validate emerging AI capabilities.
  • This role asks you to define what comes next, working with AI features before they're named and solving problems before there are playbooks.
  • Salesforce offers a variety of benefits including time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.

Matching Summary

The Product Forward Deployed Engineering (FDE) team is Salesforce's zero-to-one engine for new agentic product innovation, embedding directly with strategic customers to validate emerging AI capabilities.

Salary

Base: $117,200 - $313,700 annually (select cities $141,200 - $344,700 annually); Bonus/Equity: Not specified; Benefits: Included

Skills & Requirements

Must-have

  • AI/LLM-based solutions
  • Enterprise data architecture
  • SaaS platform architecture
  • REST/GraphQL APIs
  • Customer engagement lead
  • Product acceleration and feedback

Nice-to-have

  • High agency and self-motivation
  • Thrive in ambiguous environments
  • Curious and quick to adapt
  • Voice of the customer representation
  • Thought leadership production

Key Requirements

  • 7+ years of enterprise software/SaaS experience
  • Experience deploying AI/LLM solutions
  • Proficiency in Python, JavaScript, Apex, or Java
  • Strong diagnostic and problem decomposition skills
  • Exceptional written communication skills
  • Experience with product telemetry analysis
  • High agency, self-motivation, and agility

Work Rights

Not specified

Tailored Resume

Cover Letter