Senior Customer Success Manager

MongoDB

San Francisco, United States
Base: $87,000 - $172,000 usd; bonus/equity: not sp...
On-site
Customer success
Account management
Client services
Individuals in this role will act as a strategic advisor to customers, providing guidance on MongoDB best practices and overall technology strategy

Job Summary

  • Individuals in this role will act as a strategic advisor to customers, providing guidance on MongoDB best practices and overall technology strategy.
  • This role involves de-escalating and resolving critical customer issues, building and executing account plans, and leading executive business reviews for strategic customers.
  • Employees benefit from a supportive culture, including employee affinity groups, fertility assistance, generous parental leave, and comprehensive health benefits.

Matching Summary

Individuals in this role will act as a strategic advisor to customers, providing guidance on MongoDB best practices and overall technology strategy.

Salary

Base: $87,000 - $172,000 USD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Customer Success
  • Account Management
  • Client Services
  • Technical Aptitude
  • Autonomous Decision Making
  • Customer Advocacy

Nice-to-have

  • Entrepreneurial Mindset
  • Team Player
  • Passion for Collaboration
  • Database Technology Exposure
  • Cloud Technology Exposure
  • Infrastructure Technology Exposure

Key Requirements

  • 7+ years experience
  • Customer Success experience
  • Account Management experience
  • Client Services experience
  • Customer-centric role experience

Work Rights

Not specified

Tailored Resume

Cover Letter