Customer Service Associate Iii

Texas A&M International University

Laredo, Texas, US
$14.43phly
Supervises staff
Information resource
Policy adherence
Supervises daily service area activities and provides training and advice to other support personnel

Job Summary

  • Supervises daily service area activities and provides training and advice to other support personnel.
  • Serves as an information resource, ensures adherence to policies, and makes recommendations for process improvement.
  • Resolves customer problems and complaints, manages customer information, and compiles data for reports.

Matching Summary

Supervises daily service area activities and provides training and advice to other support personnel.

Salary

$14.43/hourly

Skills & Requirements

Must-have

  • Supervises staff
  • Information resource
  • Policy adherence
  • Records management
  • Process improvement recommendations
  • Customer problem resolution
  • Data compilation for reports

Nice-to-have

  • Bilingual English-Spanish
  • Experience with sensitive information
  • Advanced Microsoft Office skills

Key Requirements

  • High school diploma
  • Five years of related experience
  • Bachelor's degree preferred
  • Experience in higher education setting

Work Rights

Not specified

Tailored Resume

Cover Letter