Assistant Front Office Manager

Four Seasons Hotels Ltd

Napa Valley, California, United States
Base: $78,000- $83,500; bonus/equity: not specifie...
2+ years supervisory experience in rooms division
Valid us work authorization required
Valid driver's license with clean record
The role involves overseeing Front Office operations and supervising staff to create memorable experiences for guests at a Forbes Travel Guide Five-Star resort

Job Summary

  • The role involves overseeing Front Office operations and supervising staff to create memorable experiences for guests at a Forbes Travel Guide Five-Star resort.
  • Candidates must be able to handle difficult situations, resolve customer complaints, and respond swiftly to safety emergencies while maintaining high hospitality standards.
  • The company offers competitive salary, comprehensive benefits including medical/dental, 8 weeks of parental leave, and complimentary accommodation at other Four Seasons properties.

Matching Summary

The role involves overseeing Front Office operations and supervising staff to create memorable experiences for guests at a Forbes Travel Guide Five-Star resort.

Salary

Base: $78,000- $83,500; Bonus/Equity: Not specified; Benefits: Cigna medical/dental, 401k, 8 weeks parental leave, free meals/accommodation

Skills & Requirements

Must-have

  • 2+ years supervisory experience in rooms division
  • Valid US work authorization required
  • Valid driver's license with clean record
  • Strong problem-solving and communication skills
  • Ability to work flexible shifts including weekends

Nice-to-have

  • Experience in luxury resort environment
  • Knowledge of Napa Valley area
  • Passion for curating exceptional guest experiences
  • Enthusiastic and caring leadership style

Key Requirements

  • 2+ years Rooms Division supervisory or management experience
  • Valid Responsible Beverage Service (RBS) certification
  • Must possess valid US work authorization
  • Not eligible for work sponsorship/visa

Work Rights

Must have valid US work authorization

Tailored Resume

Cover Letter