The role leads a high-performing team of Billing Technical Support Engineers responsible for resolving complex billing and technical platform issues
Job Summary
The role leads a high-performing team of Billing Technical Support Engineers responsible for resolving complex billing and technical platform issues.
You will guide the team in diagnosing issues across software, APIs, integrations, and cloud infrastructure while partnering with Engineering and Product teams.
Success is defined by reduced escalations, faster resolution times, improved SLA attainment, and strong cross-functional relationships.
Matching Summary
The role leads a high-performing team of Billing Technical Support Engineers responsible for resolving complex billing and technical platform issues.
Skills & Requirements
Must-have
6-10+ years billing technical support experience
2-4+ years people leadership experience
Expertise with SAP and SaaS billing platforms
Proficiency in APIs, databases, and cloud services
Strong troubleshooting and escalation management skills
Nice-to-have
ITIL certification preferred
Azure, AWS, or GCP certifications
Scripting experience in Bash, Python, PowerShell
Passion for customer experience and operational excellence
Experience with Docker and Kubernetes
Key Requirements
6-10+ years in billing technical support
2-4+ years of people leadership experience
Expertise with web servers, Linux environments, and SQL