$84,900 - $178,400; not specified; not specified p...
Hybrid
Service desk operations
End user support
Itil best practices
Manage operations for a 6am – midnight (M-Sun) service desk and 7am to 5pm (M-F) end user support team to support a Department of Homeland Security customer
Job Summary
Manage operations for a 6am – midnight (M-Sun) service desk and 7am to 5pm (M-F) end user support team to support a Department of Homeland Security customer.
Oversee the development, implementation, and administration of service desk staff training procedures and policies, and provide thorough triaging of tickets by liaising with other IT teams.
CACI offers a culture of integrity, an environment of trust with flexible time off, and a focus on continuous growth for employees.
Matching Summary
Manage operations for a 6am – midnight (M-Sun) service desk and 7am to 5pm (M-F) end user support team to support a Department of Homeland Security customer.
Salary
$84,900 - $178,400; Not specified; Not specified
Skills & Requirements
Must-have
Service Desk Operations
End User Support
ITIL Best Practices
Service Level Agreements (SLAs)
DHS EOD Eligible
O365
ServiceNow
Nice-to-have
Servant Leadership
Data Centric
Customer Service Excellence
Continuous Growth Culture
Flexible Time Off
Key Requirements
BA/BS and 10 years of relevant experience (or AA + 4 years + 6 years experience)
ITIL Certification
DHS EOD Eligible
Solid hands-on/technical knowledge of core technologies
Hands on experience with incident and problem management in ServiceNow
Knowledge of and experience in applying ITIL principles