Investigate customer return issues by performing detailed root cause analysis using structured problem-solving tools to identify underlying causes and systemic failures
Job Summary
Investigate customer return issues by performing detailed root cause analysis using structured problem-solving tools to identify underlying causes and systemic failures.
Collaborate with cross-functional teams to validate findings and implement corrective and preventive actions that effectively address root causes.
Monitor post-implementation performance to confirm sustained resolution of issues and contribute to continuous improvement initiatives aligned with ISO 9001 standards.
Matching Summary
Investigate customer return issues by performing detailed root cause analysis using structured problem-solving tools to identify underlying causes and systemic failures.
Skills & Requirements
Must-have
Investigate customer return issues
Root cause analysis
CAPA documentation
Cross-functional collaboration
Continuous improvement initiatives
Nice-to-have
Empower initiative and confidence
Meaningful work and continuous learning
Tailored support for goals
Key Requirements
Bachelor's degree in STEM preferred
One year quality role manufacturing experience preferred