Oversee end-to-end Salesforce service delivery, working closely with system integrators, managing performance and resources, and handling key escalations
Job Summary
Oversee end-to-end Salesforce service delivery, working closely with system integrators, managing performance and resources, and handling key escalations.
Leverage analytics to assess service performance, manage demand/resources/budgets, and drive strategic improvements using data insights from Salesforce and application landscape.
Serve as key liaison between operations, business, product development, and management teams, translating business requirements into high-level architectural solutions and proposing automation strategies.
Matching Summary
Oversee end-to-end Salesforce service delivery, working closely with system integrators, managing performance and resources, and handling key escalations.
Skills & Requirements
Must-have
Salesforce Service Cloud proficiency
Salesforce Field Service proficiency
Customer Support and Case Management
Service-level governance (SLAs, OLAs, KPIs)
Manage complex, multi-vendor service landscapes
Continuous improvement and operational excellence
Nice-to-have
AI-enabled enhancements
Data-driven decisions
Collaborating effectively with stakeholders
Key Requirements
8+ years experience in service and vendor management
4+ years Salesforce AMS in Service domains
ITIL 4, COBIT, or SIAM Foundation certifications
Bachelor's degree in Business Administration, Information Technology, Computer Science, or related field