Assistant Director For It Support

University of Arkansas, Fayetteville

Fayetteville, Arkansas, US
Base: $67,909; bonus/equity: not specified; benefi...
Not specified
It asset lifecycle management
Troubleshoot complex software/hardware
Deliver customer-focused it support
The University of Arkansas is seeking an Assistant Director for IT Support to manage IT operations within the Division of Student Affairs. This role involves both hands-on technical support and leadership in delivering customer-focused IT solutions for students and staff

Job Summary

  • The Assistant Director for IT Support provides day-to-day management of the division’s IT support, ensuring the delivery of high-quality, reliable, and customer-focused IT support.
  • This role remains hands-on when necessary, assisting with complex troubleshooting, deployments, and service escalations, while also managing the divisions' IT asset lifecycle.
  • The University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance, with a comprehensive benefits package including tuition waivers and retirement contributions.

Matching Summary

Match Score: 85

The University of Arkansas is seeking an Assistant Director for IT Support to manage IT operations within the Division of Student Affairs. This role involves both hands-on technical support and leadership in delivering customer-focused IT solutions for students and staff.

Salary

Base: $67,909; Bonus/Equity: Not specified; Benefits: University contributions to insurance, tuition waivers, holidays, leave accrual, retirement programs

Skills & Requirements

Must-have

  • IT asset lifecycle management
  • troubleshoot complex software/hardware
  • deliver customer-focused IT support
  • manage IT support operations

Nice-to-have

  • work in student affairs
  • ITIL framework familiarity
  • translate technical jargon

Key Requirements

  • Bachelor's degree in IT or related field
  • Four years of IT Support management experience
  • Experience with Microsoft Intune and Active Directory
  • Experience with asset management lifecycle
  • Experience managing projects and supervising staff

Work Rights

Proof of legal authority to work

Tailored Resume

Cover Letter