Avp, Head Of Customer Engagement, Customer Experience And Customer Relationship, Life Operations

FWD

Hong Kong, Hong Kong
Leadership in customer engagement
Experience in complaint handling
Strong analytical mindset
FWD Group aims to change the way people feel about insurance through a customer-led approach

Job Summary

  • FWD Group aims to change the way people feel about insurance through a customer-led approach.
  • The role involves leading teams to ensure high service standards and positive customer experiences.
  • The company offers excellent learning opportunities and an attractive package to the right candidate.

Matching Summary

FWD Group aims to change the way people feel about insurance through a customer-led approach.

Skills & Requirements

Must-have

  • Leadership in customer engagement
  • Experience in complaint handling
  • Strong analytical mindset

Nice-to-have

  • Customer-centric transformation initiatives
  • Engagement with regulators
  • Empathy in customer situations

Key Requirements

  • Minimum 15 years of relevant experience
  • Degree in Business Administration or related discipline
  • In-depth knowledge of life insurance products

Work Rights

Not specified

Tailored Resume

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