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CAE Australia is seeking a Client Services Representative in Whippany, New Jersey, to enhance customer satisfaction by managing client interactions and ensuring a seamless experience. The role involves handling various customer service requests, coordinating training logistics, and supporting clients, particularly C-suite executives.
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Job Summary
Serve as the main point of contact for all customer service requests while maintaining a high level of professionalism.
Provide seamless support to clients, including C‑suite executives, through in‑person, phone, and email interactions.
Comprehensive medical, dental, vision, and EAP plans.
Matching Summary
Match Score: 75
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CAE Australia is seeking a Client Services Representative in Whippany, New Jersey, to enhance customer satisfaction by managing client interactions and ensuring a seamless experience. The role involves handling various customer service requests, coordinating training logistics, and supporting clients, particularly C-suite executives.
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Salary
$27.00 per hour; Benefits: Comprehensive medical, dental, vision, and EAP plans; 401(k) and employee stock purchase programs with CAE match; Generous paid time off, including parental leave and vacation.
Skills & Requirements
Must-have
main point of contact
customer service requests
in-person, phone, and email interactions
driving customer satisfaction
leveraging internal relationships
Apple products and iOS applications
Nice-to-have
customer focused
detail and process oriented
proactive solutions
elevate client experience
work-life balance
employee well-being
Key Requirements
High School diploma or equivalent
Advanced Microsoft Office Suite experience
Ability to build rapport with clients
Problem-solving and issue-resolution skills
Two-year degree preferred
Experience in hotel, concierge, travel, or customer service roles preferred