Représentant.e Du Service À La Clientèle, Indemnisation

Intact Financial Corporation

Multiple Locations, Canada
Base: 43,600 - 53,200; bonus/equity: annual bonus ...
Hybrid
Inbound call handling
Documenting claims files
Meeting call centre metrics
Answer inquiry and new claims calls on an inbound queue while applying your knowledge, problem-solving skills and making on-the-spot decisions to move requests forward

Job Summary

  • Answer inquiry and new claims calls on an inbound queue while applying your knowledge, problem-solving skills and making on-the-spot decisions to move requests forward.
  • Provide quality customer service, maintaining low hold times, and documenting files in a clear and concise manner.
  • Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more.

Matching Summary

Answer inquiry and new claims calls on an inbound queue while applying your knowledge, problem-solving skills and making on-the-spot decisions to move requests forward.

Salary

Base: 43,600 - 53,200; Bonus/Equity: Annual bonus target up to double target, Share plan & savings up to 12% of salary; Benefits: Multiple benefits offered, Pension offerings

Skills & Requirements

Must-have

  • Inbound call handling
  • Documenting claims files
  • Meeting call centre metrics
  • Handling high volume calls
  • Customer service experience

Nice-to-have

  • Living Intact Values
  • Problem-solving skills
  • Initiating difficult conversations
  • Self-motivated and resourceful
  • Agility to navigate environment

Key Requirements

  • Eligible to work in Canada
  • Customer service and sales experience preferred
  • Insurance experience is an asset

Work Rights

Eligible to work in Canada

Tailored Resume

Cover Letter