Product Success Manager

Thomson Reuters

Base: $123,200 usd - $228,800 usd; bonus/equity: t...
Customer success planning
Customer onboarding and training
Product usage monitoring
The Senior Customer Success Manager is essential in driving customer engagement and customer relationship maximizing product usage, serving as the primary liaison for our most complex customers

Job Summary

  • The Senior Customer Success Manager is essential in driving customer engagement and customer relationship maximizing product usage, serving as the primary liaison for our most complex customers.
  • Success is measured by metrics such as time to first value, customer health scores, and adoption rates of new features.
  • Thomson Reuters offers comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

Matching Summary

The Senior Customer Success Manager is essential in driving customer engagement and customer relationship maximizing product usage, serving as the primary liaison for our most complex customers.

Salary

Base: $123,200 USD - $228,800 USD; Bonus/Equity: Target sales incentive; Benefits: Comprehensive benefit plans

Skills & Requirements

Must-have

  • Customer Success Planning
  • Customer Onboarding and Training
  • Product Usage Monitoring
  • Customer Feedback Gathering
  • Cross-Team Collaboration
  • Key Account Relationship Management

Nice-to-have

  • Curiosity and Learning Agility
  • Proactive and Strategic Thinking
  • Problem Solver and Accountable
  • Gainsight, Gong, or Salesforce User Experience
  • GenAI Systems and AI Prompting Engineering

Key Requirements

  • Bachelor's degree in a relevant field
  • Prior experience in tax technology sector
  • Direct experience with tax professionals
  • Ability to travel 25%

Work Rights

Not specified

Tailored Resume

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