Associate Solution Architect

Thomson Reuters

Hybrid
Genesys pureconnect platform configuration
Conversational ai implementation experience
Aws cloud technologies and lambda
This role translates customer experience strategies into scalable, integrated system architectures that empower both customers and support agents

Job Summary

  • This role translates customer experience strategies into scalable, integrated system architectures that empower both customers and support agents.
  • The position requires deep expertise in Genesys PureConnect and conversational AI platforms like Kore.ai to drive architectural innovation.
  • Thomson Reuters offers a flexible hybrid work model with comprehensive benefits including mental health days and tuition reimbursement.

Matching Summary

This role translates customer experience strategies into scalable, integrated system architectures that empower both customers and support agents.

Skills & Requirements

Must-have

  • Genesys PureConnect platform configuration
  • Conversational AI implementation experience
  • AWS cloud technologies and Lambda
  • Customer service channel solutioning
  • Enterprise integration platforms like Boomi

Nice-to-have

  • AEM content management system knowledge
  • Coveo search and knowledge management
  • Salesforce AgentForce familiarity
  • Docebo learning platform experience
  • RAG methodology application in designs

Key Requirements

  • Minimum five years of professional experience in solution architecture
  • At least two years focused on customer service and support technologies
  • Bachelor's degree in Computer Science or related technical discipline

Work Rights

Not specified

Tailored Resume

Cover Letter