Chapter Lead Customer Channels And Data (ccd) Non-financial Risk

Hecommunitybank

Australia
End-to-end non-financial risk management
Technology risk, data governance, ai risk
Model risk, operational risk, third-party risk
As Chapter Lead Customer Channels and Data (CCD) – Non‑Financial Risk, you will play a pivotal role in fostering a proactive risk and control culture while enabling CCD to deliver innovative, technology‑led outcomes safely and within risk appetite

Job Summary

  • As Chapter Lead Customer Channels and Data (CCD) – Non‑Financial Risk, you will play a pivotal role in fostering a proactive risk and control culture while enabling CCD to deliver innovative, technology‑led outcomes safely and within risk appetite.
  • You are accountable for end‑to‑end non‑financial risk management across customer and banker channels, data and analytics, AI and models, technology platforms, and supplier environments.
  • You’ll have a highly visible and impactful role, working on complex and meaningful matters that shape how Business Banking delivers safe, innovative and customer‑focused outcomes.

Matching Summary

As Chapter Lead Customer Channels and Data (CCD) – Non‑Financial Risk, you will play a pivotal role in fostering a proactive risk and control culture while enabling CCD to deliver innovative, technology‑led outcomes safely and within risk appetite.

Skills & Requirements

Must-have

  • end-to-end non-financial risk management
  • technology risk, data governance, AI risk
  • model risk, operational risk, third-party risk
  • data, analytics, model governance lifecycle
  • responsible and ethical AI practices
  • risk and change management frameworks
  • people leadership capability

Nice-to-have

  • growth mindset
  • constructive challenge
  • AI-enabled, data-driven operating environment

Key Requirements

  • Extensive experience in non-financial risk management
  • Deep expertise across technology, data, AI, model, operational, and third-party risk
  • Strong understanding of data, analytics, and model governance
  • Proven experience applying risk and change frameworks
  • Demonstrated ability to influence senior stakeholders
  • Strong people leadership capability

Work Rights

Not specified

Tailored Resume

Cover Letter