Lead, Experience

Canada Goose

Milan, Italy
Customer service leadership
Guest relationship management tools
Retail sales performance tracking
Canada Goose is an iconic brand committed to empowering explorers and preserving the planet through authentic storytelling and community building

Job Summary

  • Canada Goose is an iconic brand committed to empowering explorers and preserving the planet through authentic storytelling and community building.
  • The Lead - Experience role is responsible for creating engaging customer journeys, coaching team members, and driving sales while embodying Canadian Warmth.
  • Employees benefit from a comprehensive Total Rewards Program, career growth opportunities, inclusive culture, and support for physical and mental health.

Matching Summary

Canada Goose is an iconic brand committed to empowering explorers and preserving the planet through authentic storytelling and community building.

Skills & Requirements

Must-have

  • Customer service leadership
  • Guest relationship management tools
  • Retail sales performance tracking
  • Payroll and expense management
  • Team coaching and development

Nice-to-have

  • Proficiency in another language
  • Inclusive and diverse work environment
  • Strong time management skills
  • Agile and detail oriented
  • Passion for guest experience

Key Requirements

  • 2-3 years leadership experience
  • Experience with luxury lifestyle brands
  • Experience in flagship or high-volume locations
  • Knowledge of retail math and analytics

Work Rights

Not specified

Tailored Resume

Cover Letter