Fnol Cabin Agent

AIG Europe Ltd

Mexico City, Mexico
1 year customer support experience
Basic knowledge of insurance claims processes
Flexibility for shift rotation
The FNOL Cabin Agent provides immediate attention to policyholders facing vehicle or home accidents requiring emergency care

Job Summary

  • The FNOL Cabin Agent provides immediate attention to policyholders facing vehicle or home accidents requiring emergency care.
  • This role is part of the Mexico Contact Center team operating on a 24/7 schedule to assist customers during claims or assistance needs.
  • AIG offers a comprehensive Total Rewards Program including benefits focused on health, wellbeing, financial security, and professional development.

Matching Summary

The FNOL Cabin Agent provides immediate attention to policyholders facing vehicle or home accidents requiring emergency care.

Skills & Requirements

Must-have

  • 1 year customer support experience
  • Basic knowledge of insurance claims processes
  • Flexibility for shift rotation
  • High empathy and listening skills
  • Microsoft Excel high proficiency

Nice-to-have

  • Problem-solving skills and quick thinking
  • Efficient teamwork capacity
  • Proactive approach to duties
  • Willingness to learn new systems

Key Requirements

  • 1 year in customer support
  • Basic knowledge of insurance and claims processes
  • Flexibility for shift rotation
  • High proficiency in Microsoft Excel

Work Rights

Not specified

Tailored Resume

Cover Letter