Lead Veterinary Customer Service Representative

Animal Emergency of Gainesville

Wakefield, RI, United States
Base: $22-$25ph; bonus/equity: not specified; bene...
Exceptional client service
Veterinary software competency
Handle escalated client concerns
Lead, support, and mentor the reception team to ensure smooth daily operations and provide exceptional client service

Job Summary

  • Lead, support, and mentor the reception team to ensure smooth daily operations and provide exceptional client service.
  • Manage appointment scheduling, client billing, payment processing, and troubleshoot scheduling conflicts to maintain effective patient flow.
  • AmeriVet offers tailored development programs, competitive pay, comprehensive benefits, and a supportive, collaborative environment focused on employee growth and well-being.

Matching Summary

Lead, support, and mentor the reception team to ensure smooth daily operations and provide exceptional client service.

Salary

Base: $22-$25/hr; Bonus/Equity: Not specified; Benefits: Health, dental, and vision benefits, Paid time off and holiday pay

Skills & Requirements

Must-have

  • Exceptional client service
  • Veterinary software competency
  • Handle escalated client concerns
  • Lead and mentor reception team

Nice-to-have

  • Compassionate and patient demeanor
  • Comfortable with emotional situations
  • Supportive team culture

Key Requirements

  • 2+ years veterinary reception experience
  • Leadership experience strongly preferred
  • Knowledge of veterinary terminology
  • Competency with veterinary software systems

Work Rights

Not specified

Tailored Resume

Cover Letter