Bilingual Emro Client Services Representative

AbbVie

Kansas City, Missouri, United States
Base: $18.45 – $36.85ph; bonus/equity: not specifi...
Bilingual english and spanish
Drug testing review process
Inbound and outbound phone inquiries
The eMRO Client Services Representative is responsible for the accuracy and integrity of the Workplace Solutions drug testing review process, handling both English and Spanish inquiries

Job Summary

  • The eMRO Client Services Representative is responsible for the accuracy and integrity of the Workplace Solutions drug testing review process, handling both English and Spanish inquiries.
  • This role involves communicating directly with clients, donors, MROs, labs, and clinicians to manage drug test inquiries and ensure documentation accuracy and time efficiency.
  • Abbott offers a fast-paced work environment with training and career development, financial security through competitive compensation, and comprehensive health and well-being programs.

Matching Summary

The eMRO Client Services Representative is responsible for the accuracy and integrity of the Workplace Solutions drug testing review process, handling both English and Spanish inquiries.

Salary

Base: $18.45 – $36.85/hour; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Bilingual English and Spanish
  • Drug testing review process
  • Inbound and outbound phone inquiries
  • Client and donor communication
  • Documentation accuracy
  • Medical review process

Nice-to-have

  • Subject matter expertise
  • Fast-paced work environment
  • Team collaboration
  • Problem resolution skills

Key Requirements

  • High School degree required
  • Proficiency in written and spoken English and Spanish
  • Four-year degree strongly preferred
  • Call center experience strongly preferred
  • Equivalent combination of education and experience

Work Rights

Not specified

Tailored Resume

Cover Letter