The Guest Service Manager is responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication, and high touch service
Job Summary
The Guest Service Manager is responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication, and high touch service.
This client facing role provides the opportunity to combine your passion for service, brilliant people skills and enthusiasm for creating a hospitality focused workplace environment.
JLL offers personalized benefits that support personal well-being and growth including 401(k) plan with matching contributions, comprehensive medical, dental and vision care, paid parental leave, and paid time off.
Matching Summary
The Guest Service Manager is responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication, and high touch service.
Salary
Base: $60,400.00 – $65,000.00 USD per year; Bonus/Equity: Not specified; Benefits: Comprehensive medical, dental & vision care, 401(k) with matching, paid parental leave, paid time off
Skills & Requirements
Must-have
Guest services program management
Client experience delivery
Service partner collaboration
Event coordination
Quality assurance checks
Google Suite proficiency
Customer service skills
Nice-to-have
Hospitality industry experience
Strong interpersonal skills
Team recruiting and training
Problem resolution skills
High touch service focus
Key Requirements
Previous supervisory or management experience
Experience in hospitality or commercial real estate industry
High school diploma or GED
Authorized to work in the United States without sponsorship
Work Rights
Authorized to work in the United States without sponsorship