Representative, Credit And Customer Engagement

Fairstone Bank

London, Ontario, Canada
Shift premium: 10% for hours outside 8:30 am – 5 p...
Hybrid
Excellent verbal and written english and french communication skills
Experience in customer service or call center environment
Ability to multi-task in fast-paced environment
Fairstone Bank is Canada's leading alternative lending bank offering tailored financial solutions to diverse customers

Job Summary

  • Fairstone Bank is Canada's leading alternative lending bank offering tailored financial solutions to diverse customers.
  • The role involves resolving complex customer inquiries, reviewing credit applications, and promoting products through cross-selling.
  • Employees enjoy an award-winning culture with hybrid work options, comprehensive benefits, and a generous employer retirement match.

Matching Summary

Fairstone Bank is Canada's leading alternative lending bank offering tailored financial solutions to diverse customers.

Salary

Shift premium: 10% for hours outside 8:30 am – 5 pm; 10% for Saturday hours; Base rate not specified

Skills & Requirements

Must-have

  • Excellent verbal and written English and French communication skills
  • Experience in customer service or call center environment
  • Ability to multi-task in fast-paced environment
  • Tech-savvy with Microsoft Office Suite and Outlook
  • Flexible availability for all shifts including weekends

Nice-to-have

  • Strong analytical and problem-solving skills
  • Collaborative team player
  • Cross-selling opportunities experience
  • First contact resolution focus

Key Requirements

  • Fluency in English (60%) and French (40%)
  • Prior customer service or sales experience required
  • Availability for Monday to Sunday shifts

Work Rights

Not specified

Tailored Resume

Cover Letter