Customer Value Creation Manager

Global Blue

Tokyo, Japan
Native japanese language proficiency
Fluent english communication skills
Strong analytical skills
The role aims to transform Global Blue from a Tax Free processing provider to a strategic partner for retailers by leveraging data, marketing services, and customer experience

Job Summary

  • The role aims to transform Global Blue from a Tax Free processing provider to a strategic partner for retailers by leveraging data, marketing services, and customer experience.
  • The Customer Value Creation Manager will work closely with sales teams to build consultative approaches and support merchants through a four-phase value creation process including workshops and steering committees.
  • This position offers significant growth potential for candidates with at least five years of experience who are eager to engage with diverse business needs and client-facing opportunities.

Matching Summary

The role aims to transform Global Blue from a Tax Free processing provider to a strategic partner for retailers by leveraging data, marketing services, and customer experience.

Skills & Requirements

Must-have

  • Native Japanese language proficiency
  • Fluent English communication skills
  • Strong analytical skills
  • Customer orientation and client facing abilities
  • Ability to translate insights into recommendations
  • Strong presentation (PowerPoint) skills
  • Cross-functional teamwork with IT, product, BI, sales

Nice-to-have

  • Consulting or marketing experience
  • Experience in Retail or Luxury sector
  • Understanding of Japan Department Stores’ systems
  • Autonomy and excellent organizational skills
  • Curiosity about data-driven business insights

Key Requirements

  • At least 5 years working experience
  • Business school or university degree
  • Experience in consulting or marketing preferred
  • Native Japanese proficiency
  • Fluent English proficiency

Work Rights

Not specified

Tailored Resume

Cover Letter