Senior Customer Experience Specialist

Hartford Fire Insurance

Hartford, CT, USA
Base: $76,000 - $114,000; bonus/equity: not specif...
Hybrid (3 days in-office, tuesday to thursday)
Voice of the customer platform
Data analytics tools
Customer experience projects
The Senior Customer Experience Specialist position at Hartford Fire Insurance involves enhancing agent and customer experiences by utilizing data analytics and voice of the customer insights. The role requires collaboration across various teams and has a hybrid work arrangement, with expectations to be in the Hartford office three days a week

Job Summary

  • Partners across the company with the enterprise CX organization, line of business partners, research, and marketing & communications team.
  • Measure, monitor, report, and analyze health metrics to identify trends and insights to develop action plans from agent and customer signals to enhance the customer experience.
  • Develop CX-related projects and pilots, put VOC insights into action to leverage your analysis to impact business outcomes.

Matching Summary

Match Score: 85

The Senior Customer Experience Specialist position at Hartford Fire Insurance involves enhancing agent and customer experiences by utilizing data analytics and voice of the customer insights. The role requires collaboration across various teams and has a hybrid work arrangement, with expectations to be in the Hartford office three days a week.

Salary

Base: $76,000 - $114,000; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Voice of the Customer platform
  • data analytics tools
  • customer experience projects
  • customer retention strategies
  • change management

Nice-to-have

  • intellectual curiosity
  • collaborative partnership builder
  • comfortable with ambiguity
  • act with urgency

Key Requirements

  • 3+ years of experience in customer experience roles
  • Project management experience preferred
  • Marketing specialist experience preferred
  • Proficiency in Excel, Tableau, AWS/Amazon Connect

Work Rights

Not specified

Tailored Resume

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