Associate Operations Analyst

TSYS

Pune, India
System performance analysis
Incident management and escalation
Operational support for conversions
Global Payments makes it possible for millions of people to move money between buyers and sellers using best-in-class payment technology and software solutions

Job Summary

  • Global Payments makes it possible for millions of people to move money between buyers and sellers using best-in-class payment technology and software solutions.
  • The role involves analyzing system and batch performance, resolving processing issues, supporting business continuity, and communicating with both internal and external clients.
  • The position requires engagement in incident management, change activity execution, and collaboration with technical teams to restore and resolve client-impacting issues.

Matching Summary

Global Payments makes it possible for millions of people to move money between buyers and sellers using best-in-class payment technology and software solutions.

Skills & Requirements

Must-have

  • System performance analysis
  • Incident management and escalation
  • Operational support for conversions
  • Communication with internal and external clients
  • Use of Microsoft suite, SQL, DB2
  • Mainframe and distributed systems knowledge

Nice-to-have

  • Multi-tasking across projects
  • Continuous service improvement participation
  • Automation product administration

Key Requirements

  • Bachelor's Degree in IT or Business related study
  • 2 years relevant operations experience
  • Experience with CA, BMC or IBM suite of products

Work Rights

Not specified

Tailored Resume

Cover Letter