The Change Manager is responsible for governing and continuously improving the IT Change Management process while playing a key role in ServiceNow platform configuration and development
Job Summary
The Change Manager is responsible for governing and continuously improving the IT Change Management process while playing a key role in ServiceNow platform configuration and development.
This role ensures that changes to production environments are well-assessed, controlled, and executed with minimal business impact, leveraging ServiceNow to drive efficiency, transparency, and auditability.
The Change Manager acts as a bridge between process governance and platform delivery, supporting internal and external audits relating to IT change and access controls.
Matching Summary
The Change Manager is responsible for governing and continuously improving the IT Change Management process while playing a key role in ServiceNow platform configuration and development.
Skills & Requirements
Must-have
ITIL Change Enablement process
ServiceNow Change Management workflows
CAB / ECAB meeting facilitation
Risk assessment and impact analysis
ServiceNow platform development
Change process governance and compliance
Nice-to-have
ServiceNow ITSM Implementation knowledge
Audit and regulatory compliance experience
Financial services controls understanding
Key Requirements
Bachelor’s degree in IT or related field
Minimum 5+ years Incident and Problem Management experience