Service Delivery Manager - Planning

Smith+Nephew

Pune, India
Hybrid
Global service delivery
Kinaxis rapidresponse/maestro
Itil-based service operations
Smith+Nephew is seeking a Service Delivery Manager for their Planning division in Pune, India. The role involves leading global service delivery for Kinaxis RapidResponse applications, focusing on continuous improvement and collaboration with stakeholders to enhance supply chain operations

Job Summary

  • Lead global service delivery for Kinaxis RapidResponse / Maestro planning applications across regions and time zones, acting as the single point of contact for all Kinaxis planning support and service-related matters.
  • Own end‑to‑end ITIL‑based service operations, including Incident, Problem, Change, and Knowledge Management, ensuring service delivery meets agreed SLAs, KPIs, and service excellence benchmarks.
  • Smith+Nephew offers a comprehensive benefits package including medical coverage, educational assistance, flexible time off, parental leave, and a hybrid work model.

Matching Summary

Match Score: 85

Smith+Nephew is seeking a Service Delivery Manager for their Planning division in Pune, India. The role involves leading global service delivery for Kinaxis RapidResponse applications, focusing on continuous improvement and collaboration with stakeholders to enhance supply chain operations.

Skills & Requirements

Must-have

  • Global service delivery
  • Kinaxis RapidResponse/Maestro
  • ITIL-based service operations
  • SLA and KPI management
  • ERP integration monitoring
  • AMS partner management

Nice-to-have

  • Customer-focused culture
  • Continuous improvement mindset
  • Collaborative team environment
  • Financial acumen

Key Requirements

  • 15+ years overall IT experience
  • 5+ years Service Delivery Manager role
  • Experience with AMS provider support model
  • Kinaxis RapidResponse/Maestro experience
  • ERP integration experience
  • ITIL certification (mandatory)
  • Kinaxis Maestro Author/Admin certification (highly preferred)

Work Rights

Not specified

Tailored Resume

Cover Letter