Principal Product Manager - Loyalty

Skyscanner

Glasgow, United Kingdom
On-site
Loyalty program strategy
Customer retention initiatives
Cross-functional stakeholder management
We’re looking for an experienced product manager to help shape, define and deliver our loyalty strategy, with an ambition to greatly increase our direct relationships, drive retention and increase customer lifetime value

Job Summary

  • We’re looking for an experienced product manager to help shape, define and deliver our loyalty strategy, with an ambition to greatly increase our direct relationships, drive retention and increase customer lifetime value.
  • Through our loyalty programme we’re aiming to offer better prices to our most loyal travellers, help them move from searching to trip planning, offer them reoccurring rewards at the airport, and broadly better personalising their experience throughout.
  • We are the real deal - no corporate gloss, no empty promises. Just a team of genuinely curious, caring humans ❤️, building things that help travellers explore the world a little easier 🧭.

Matching Summary

We’re looking for an experienced product manager to help shape, define and deliver our loyalty strategy, with an ambition to greatly increase our direct relationships, drive retention and increase customer lifetime value.

Skills & Requirements

Must-have

  • loyalty program strategy
  • customer retention initiatives
  • cross-functional stakeholder management
  • product roadmap execution
  • experimentation and data analysis
  • traveler experience optimization

Nice-to-have

  • building direct relationships
  • increasing customer lifetime value
  • personalizing traveler experiences
  • driving substantial organizational change

Key Requirements

  • Designed, built or scaled loyalty programmes
  • Hands-on experience with experimentation
  • Comfortable navigating complex environments
  • Experience working in agile environments

Work Rights

Not specified

Tailored Resume

Cover Letter