Customer Care Mitarbeiter:in – Technical Guide 100% (m/w/d)

230

Dübendorf, Switzerland
Hybrid (up to 2 days of home office per week)
Completed technical training in two-wheelers or sports
Strong german language skills required
Experience with warranty claim processing
Trek Bicycle is seeking a Customer Care Mitarbeiter:in – Technical Guide in Dübendorf, Switzerland, to handle warranty processing and customer inquiries. The role requires strong technical understanding, excellent communication skills, and a commitment to customer service

Job Summary

  • This role serves as the central contact point for authorized dealers regarding warranty and complaint cases.
  • The company offers a dynamic international environment with flat hierarchies and opportunities for professional development.
  • Employees benefit from attractive Trek perks, discounts, and a culture that promotes diversity and sustainability.

Matching Summary

Match Score: 85

Trek Bicycle is seeking a Customer Care Mitarbeiter:in – Technical Guide in Dübendorf, Switzerland, to handle warranty processing and customer inquiries. The role requires strong technical understanding, excellent communication skills, and a commitment to customer service.

Skills & Requirements

Must-have

  • Completed technical training in two-wheelers or sports
  • Strong German language skills required
  • Experience with warranty claim processing
  • Technical understanding of bikes and e-bikes
  • Proficiency with MS Office software

Nice-to-have

  • Prior customer service experience preferred
  • Familiarity with ERP or ticketing systems
  • Good English communication skills
  • Proven ability to optimize service processes
  • Team-oriented mindset with high resilience

Key Requirements

  • Abgeschlossene technische Ausbildung Zweirad/Sport
  • Very good German and good English knowledge
  • Secure handling of MS Office and ideally ERP systems

Work Rights

Not specified

Tailored Resume

Cover Letter