Base: $19,650 - $44,200 usd; bonus/equity: not spe...
Fully remote
Payroll customer service experience
Robust understanding of regulatory requirements
Advanced knowledge in specific jurisdictions
Remote is seeking an Associate for their Payroll Client Services team, working from Saturday to Wednesday. The role involves managing payroll inquiries, ensuring customer satisfaction, and collaborating with various teams in a fully remote and innovative environment
Job Summary
Serve as the primary contact for all payroll-related inquiries, offering thorough support through email, live chat, and video calls.
Provide advanced-level support, addressing complex issues and ensuring customer satisfaction is prioritized throughout their journey.
Partner effectively with teams across Customer Experience, Payroll Operations, Benefits, Tax, and Finance to ensure timely and accurate resolutions within strict service level agreements (SLAs).
Matching Summary
Match Score: 85
Remote is seeking an Associate for their Payroll Client Services team, working from Saturday to Wednesday. The role involves managing payroll inquiries, ensuring customer satisfaction, and collaborating with various teams in a fully remote and innovative environment.
Salary
Base: $19,650 - $44,200 USD; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
payroll customer service experience
robust understanding of regulatory requirements
advanced knowledge in specific jurisdictions
superior written and verbal communication skills
experience with Zendesk, Slack, and Notion
Nice-to-have
energetic, curious, motivated and ambitious
keen interest in enhancing payroll expertise
collaborative and supportive atmosphere
Key Requirements
experience in a payroll customer service role
advanced knowledge in specific jurisdictions
experience in customer support platforms like Zendesk
experience with collaboration tools such as Slack and Notion