Fraud Client Services Representative

Bank of America Merrill Lynch

Hunt Valley, MD, United States
Base: $25.00 - $27.88 hourly; bonus/equity: not sp...
In-office with scheduled attendance (tuesday - saturday, 12:30 pm to 9:00 pm)
1+ years customer service experience
Intermediate computer proficiency
Ability to work weekends and holidays
Bank of America Merrill Lynch is seeking a Fraud Client Services Representative to provide resolution for fraud-related client inquiries in an inbound contact center environment. The role emphasizes accuracy, multi-tasking, and effective communication to enhance client experiences, while working an evening schedule from Tuesday to Saturday

Job Summary

  • This role is responsible for providing resolution of multi-product fraud related client requests by answering calls, chats, or emails.
  • The position requires accuracy, logic, and the ability to toggle between systems while delivering a great client experience.
  • Employees are eligible for industry-leading benefits including paid time off and resources to support sustainable business growth.

Matching Summary

Match Score: 85

Bank of America Merrill Lynch is seeking a Fraud Client Services Representative to provide resolution for fraud-related client inquiries in an inbound contact center environment. The role emphasizes accuracy, multi-tasking, and effective communication to enhance client experiences, while working an evening schedule from Tuesday to Saturday.

Salary

Base: $25.00 - $27.88 hourly; Bonus/Equity: Not specified (not incentive eligible); Benefits: Industry-leading benefits and paid time off included

Skills & Requirements

Must-have

  • 1+ years customer service experience
  • Intermediate computer proficiency
  • Ability to work weekends and holidays

Nice-to-have

  • Banking or financial industry experience
  • Conflict management skills
  • Commitment to excellent attendance

Key Requirements

  • High School Diploma or GED
  • Minimum 1 year customer/client service experience
  • Reliable attendance adherence to Tuesday-Saturday schedule

Work Rights

Not specified

Tailored Resume

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