Technical Support Specialist

Smartsheet

Bangalore, India
On-site
1-3 years customer support experience
Basic understanding of web-based saas applications
Strong written and spoken english communication skills
This role serves as the first point of contact for customers, resolving common product and usage issues while delivering a great customer experience

Job Summary

  • This role serves as the first point of contact for customers, resolving common product and usage issues while delivering a great customer experience.
  • Candidates will be expected to troubleshoot issues, reproduce problems, and document findings clearly using established workflows.
  • The company provides transport for employees working rotational shifts including evenings and nights to support global customers.

Matching Summary

This role serves as the first point of contact for customers, resolving common product and usage issues while delivering a great customer experience.

Skills & Requirements

Must-have

  • 1-3 years customer support experience
  • Basic understanding of web-based SaaS applications
  • Strong written and spoken English communication skills
  • Experience with ticketing systems like Zendesk or Jira
  • Willingness to work rotational evening/night shifts

Nice-to-have

  • Basic understanding of APIs, integrations, or authentication concepts
  • Familiarity with SQL, JSON, or scripting fundamentals
  • Experience supporting B2B SaaS products globally
  • Knowledge of ITIL fundamentals
  • Interest in growing into L2/L3 technical support roles

Key Requirements

  • 1–3 years of experience in customer support or service desk
  • Strong problem-solving and analytical thinking abilities
  • Ability to multitask and manage multiple tickets simultaneously

Work Rights

Not specified

Tailored Resume

Cover Letter